How to Report a Problem
Now you can help report non-emergency problems to the Town of Ashland, Massachusetts from our web page, Click here to submit forms for reporting issues such as, The respective personnel is automatically notified via email: If you are able to attach a picture to your form, Please ensure that your browser allows Pop-ups.
Dead animal pickup
Fire Hydrant Problem
Street Light Repair
Traffic Signal Issue
You have the option to upload a photo with each service request, as a visual reference to help communicate the need to staff.
Customer service requests are routed to city staff to help answer questions and provide solutions.
The widget above allows you to make service requests, and well as discover existing problems that have been reported, from your desktop computer. To report an issue:
Make sure the Report tab is selected.
Drag the map marker to the location of your issue, or type in the address directly.
Choose a service request Category from the drop-down menu that matches your issue.
Enter a Title (required), additional Description (optional), and attach an Image (optional).
Commonwealth Connect is available for download as an app on the following platforms:
Ashland staff respond to Commonwealth Connect requests during regular business hours.
If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day.
Note: Commonwealth Connect is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.
Once you have sent a report, you will receive email communication acknowledging your service request. You can continue to check on the status of the issue online. Once the work is complete or the issue has been resolved, you will be notified by email as well.